Best Western Grand Hotel - Hartlepool

ex. BEST WESTERN The Grand Hotel

Swainson Street, Hartlepool, United Kingdom, TS24 8AAshow map
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Rooms and Guests
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 3 Star Hotels in United Kingdom

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Overview

The 3-star Best Western Grand Hotel offers an attractive accommodation in 48 rooms. Occupying a 5-story Italian building, the hotel was remodeled in 2008. This hotel provides free self-parking, currency exchange and a lift and rooms include a classic decor.

The property is settled approximately 2.7 km from Heugh Battery Museum. Just off Summerhill Country Park and Outdoor Activities Centre, this hotel is a 30-minute drive from Ward Jackson Park.

The hotel is within walking distance of Victoria Park as well as entertainment venues, restaurants and pubs.

Durham Tees Valley airport is about 30 minutes by car.

Rooms

Rooms at this hotel offer tea and coffee making facilities, a dining area and a writing table. Each room also comprises an en suite bathroom with a shower, a hairdryer and a Jacuzzi.

Eat & Drink

A bar is open for breakfast from 07:00 till 09:30. The hotel's rustic restaurant serves Indian cuisine, while guests can order spirits, beers and wines at the onsite bar. Guests can unwind in the on-site sports bar with a favourite drink. Providing a variety of dishes, Tavistock Italia and Mary Lambert's Cafe and Takeaway are about 50 meters away.

Services

24-hour front desk, laundry facilities and housekeeping are provided.

Relax

An indoor swimming pool, a shared lounge and a golf course are offered for the use of guests.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Private parking is possible at a location nearby at GBP 3 per day.

Year renovated:   2008.  Number of floors:   5.  Number of rooms:   48.

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Facilities
Free Wi-Fi

Free Wi-Fi in rooms

Parking

GBP 3 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant

Fitness/ Gym

Exercise gym

Swimming pool

Indoor swimming pool

Laundry

Sports & Fitness

  • Exercise gym
  • Golf course

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Wake up service
  • Shops/Commercial services
  • Newspaper service

Dining

  • Free American breakfast
  • Restaurant
  • Bar/ Lounge area
  • Free breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Indoor swimming pool

Room view

  • City view

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Data ports
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 14:00-23:00FREECheck-out07:00-11:00FREE
Children & extra bedsAll children0 - 2 yearsCotFREE
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Burn Valley Social ClubBurn Valley Social Club3300 ft
C CooperC Cooper700 ft
Mason AmusementsMason Amusements700 ft
Vue CinemasVue Cinemas1000 ft
Hartlepool Indoor Bowls CentreHartlepool Indoor Bowls Centre1000 ft
Sam's Snooker & American PoolSam's Snooker & American Pool1700 ft
Vue EntertainmentVue Entertainment1700 ft
Hartlepool Snooker CentreHartlepool Snooker Centre2000 ft
Victoria ParkVictoria Park1400 ft
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ParmosParmos100 ftVictoria Road
Tavistock ItaliaTavistock Italia100 ftSwainson Street
Mary Lambert's Cafe and TakeawayMary Lambert's Cafe and Takeaway400 ftUnit 1, Villiers Street, Hartlepool, TS26 9DD
Flix movie cafeFlix movie cafe800 ftChurch square
The Flagship RestaurantThe Flagship Restaurant800 ftStockton Street
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UK SuperbowlUK Superbowl1.4 mi
Arcadia MGM Leisure LtdArcadia MGM Leisure Ltd2.1 mi
Kirkleatham MuseumKirkleatham Museum7.9 mi
Guisborough PrioryGuisborough Priory12.2 miChurch Street
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Getting around
Airports
Durham Tees Valley (MME)15.0 mi
Newcastle Airport (NCL)30.9 mi
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Reviews
7.2
Very goodBased on  114  reviews
  • 8.2
    Fabulous

    Within walking distance of the Marina and Museum

    The restaurant staff were slow in serving and at times didn't bring what had been ordred and had to be reminded.

  • 10.0
    Exceptional

    when i booked online i stated i wanted a twin room, i phoned the hotel 2 days before to confirm booking they had down a double room, was told it was changed, guess what when i got to the hotel after a hard days work, a double room was given, BUT the member of staff on the check in gave me a complimentry room. Happy

    I wish on a weekend breakfast could start to be served from 7.30, i had to be at the site i was working at for 8.00 so missed it.

  • 9.2
    Superb

    Overall standard was very good, and staff were excellent. Food was plentiful and of a good standard. Good central location for visiting Hartlepool. Only adverse comment is that only one bath towel was left available for a triple room, and shaving mirror did not work.

    Only adverse comment is that only one bath towel was left available for a triple room, and shaving mirror did not work.

  • 4.4
    Guest rating

    I stayed at this hotel for two nights in order to catch up with family and friends. I have stayed here in the past several times before the refurbishment and always enjoyed my stay until now.I found the hotel to be less than clean although my room was clean the communal area left a lot to be desired .The Lift was very dirty and also very noisy and cranky and did not instil confidence.The Room was very hot even though the radiator was off and opening the window was a nightmare.The bathroom was ok except that I could not have a bath as I could reach neither taps or plughole.

    Too hot and checkin was very sloppy.Room service was good and very quick but it took three members of staff to bring a tray of fish and chips and a glass of coke.

  • 8.2
    Fabulous

    Good central location, friendly staff, pleasant rooms, good food (we tried lunch and breakfast).

    The parking arrangements were less than ideal. We had a ticket entitling us to park in reserved bays in the street nearby. I was early enough to get a space but soon all the spaces were taken so I felt that if I used the car there would be no space when I returned later so I took a taxi instead (rank conveniently outside the hotel). This was a bit galling given there is a reasonably sized, off-road car park attached to the hotel which was half empty and presumably reserved for staff.

  • 7.8
    Fabulous

    Friendly helpfull staff nothing to much trouble. Good sized room and excelent breakfast including the black pudding. Would deffinatley recommend and use again when in area. Please pass on to staff.

    Entrance a little tatty carpet in room had a few marks / stains on it.

  • 7.4
    Very good

    On site parking in busy town centre was a bonus. Good breakfast menu with attentive staff

    Main hotel bar after hours was open to public, some of whom where the worse for wear (Drink wise) creating slightly uncomfortable atmosphere.

  • 9.2
    Superb

    excellent hotel recentley refurbished and good sized rooms with great heating

    A few noisy guests - Xmas party

  • 7.4
    Very good

    Very large pleasant room with modern decoration. We were there for my friend's wedding which was very well organised.

    Toilet had not been cleaned and there was no hot water. We also received an alarm call that we had not booked.

  • 5.8
    Guest rating

    Location - very easy to reach and from which to visit other places.

    Little uneasy about whether parking spaces would be available. Disruption by parties held at the hotel until the early hours.

  • 10.0
    Exceptional

    Staff were very friendly and efficient. I booked a suite and it was excellent value for money, the room was extremely large, well furnished and clean, it had 2 kingsize beds and a living area. The bathroom was also big and included a large jacuzzi. I had room service for my breakfast and evening meal and the food was very good and delivered quickly. I was that impressed i booked the room for a second night and I have booked it again for 2 nights for New Year

  • 10.0
    Exceptional

    The staff were very helpful even though hard pressed.The room was excellent and had plenty of space.

    The saturday disco was very loud an dmade getting off to sleep difficult.

  • 7.0
    Very good

    Price was good and the hotel convenient. Obviously been recently redecorated, they just missed a few bits...

    Wireless network was dead slow and didn't work on 2nd floor.

  • 6.2
    Good

    The staff in the evening function were friendly and effecient at serving the food and clearing away. Also at breakfast the food was good.

    The service at the bar in the function rooms was painfully slow.

  • 6.2
    Good

    They was a band on very late which was way too noisey and I could not sleep

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 3 Star Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 14:00-23:00FREECheck-out07:00-11:00FREE
Children & extra bedsAll children0 - 2 yearsCotFREE
PetsPets are not allowed.
Cancellation
+ More- Less
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Getting around
Airports
Durham Tees Valley (MME)15.0 mi
Newcastle Airport (NCL)30.9 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room